SPIE is an approved Registered Training Organisation by the Australian Skills Quality Authority. This registration is issued under the authority of the National Vocational Education and Training Regulator Act 2011. This legislation requires SPIE to collect personal and sensitive information from its students. This requirement is specified in the Data Provision Requirements 2011 which is one of five legislative instruments that SPIE must comply with as a condition of its registration.
The data provision requirements require SPIE to collect data from students in accordance with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS). This is a complex information standard that defines information about who the student is, where the training is delivered and what they are studying. The Standards for Registered Training Organisations 2011 require SPIE to retain and store this information for up to 30 years and to report training activity to government agencies in accordance with mandatory reporting requirements.
Together these requirements form a statutory obligation to collect, store and report information of any student participating in nationally accredited training. The publications referred to in this section can be accessed from the ASQA website at the following link: www.asqa.gov.au
SPIE collects personal information, either directly or indirectly, that is reasonably necessary for, or directly related to its delivery of the services it offers. Some of the information collected may be regarded as ‘sensitive’ as defined by the Privacy Act.
The information requested from individuals by SPIE will only be used to provide details of study opportunities, to enable efficient course administration, to maintain proper academic records, to allocate a Commonwealth Higher Education Student Support Number (CHESSN), and to report to government agencies as required by law. If an individual chooses not to give SPIE certain information then SPIE may be unable to enrol that person in a course or supply them with appropriate information.
Contact information such as name, organisation, position, address, telephone, and email are collected for marketing, support services, mandatory reporting and for communicating with stakeholders as part of our day to day operation.
In addition to information collected training activity, SPIE will also collect, store and report information relating to satisfaction surveys, complaint handling and on our client employers.
Names, addresses, phone numbers, emergency contact details, bank account details and other employment related information is collected from employees for the purpose of managing human resources. The management of staff personal information complies with this policy.
Student personal and sensitive information as well as training activity information is prescribed by the AVETMISS Standard. This information is collected directly from our students using enrolment forms which may be paper based or electronic and other administrative forms including but not limited to complaint forms, recognition application, request for refund, transfer application, etc. Much of this information is entered into our student management software called “WiseNet”. Hard copy records are retained within our student files.
Survey responses are collected using our Employer and Learner Satisfaction Surveys which are issued both in hard copy and electronic format. These survey results are returned to the main office and entered into our survey analysis software “Satisfaction Data”. Survey forms once entered into Satisfaction Data are either destroyed if hard copy or permanently deleted if in electronic form.
Enquiry information from prospective students including personal contact information is collected directly from individuals who make data requests either by telephone or email in person or via our website.SPIE personal information is collected from individuals on employment commencement.
SPIE respects an individual’s right not to receive marketing material, and provides an option within communications and on its website for individuals to unsubscribe from receiving marketing material. SPIE conducts its marketing communications and dissemination of service information in accordance with Australian Privacy Principle 7 (Direct marketing), the Spam Act 2003 (in respect of electronic communications), and the Do Not Call Register Act 2006. It is not, however, SPIE’s practice to ‘cold call’ for the purpose of marketing its products and services.
The SPIE web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.
SPIE does not disclose personal information other than for the purpose for which it was collected, or an individual has consented to a secondary purpose, or an individual would reasonably expect this (such as receiving communications about upcoming events), or if required by law.
PIE may share personal information with the Commonwealth Government and designated authorities, including the Australian Skills Quality Authority (ASQA), the Commonwealth Department with responsibility for administering the Higher Education Support Act 2003, and the Tuition Assurance Scheme manager (ACPET). This information includes personal and contact details, course and unit enrolment details and changes, in accordance with Commonwealth contractual obligations. In these circumstances SPIE will take reasonable steps to inform and seek consent from the individuals concerned and take all reasonable steps to ensure that the recipient handles the personal information according to the APPs.
SPIE will not disclose an individual’s personal information to another person or organisations unless:
When personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, SPIE shall include in the record containing that information a note of the disclosure.
SPIE will only disclose information to an overseas recipient if that disclosure relates to an individual’s course containing an overseas component (study or practicum). SPIE will take all reasonable steps to ensure that any overseas recipient complies with the APPs.
Any person or organisation that collects information on behalf of SPIE or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.
SPIE does not sell its mailing lists to third-parties for marketing purposes.
SPIE endeavours to ensure the personal information it collects and uses or discloses is accurate, up to date, complete and relevant. SPIE routinely updates the information held in its customer relationship management system. This includes confirming with students who are returning for a new enrolment if their personal contact details have changed.
Individuals may, subject to the exceptions prescribed by the Australian Privacy Principles, request access to and correction of their personal information where this is collected directly from individuals by SPIE.
SPIE does not charge for giving access to or for correcting personal information. Requests for access to or correction of personal information should be made in accordance with the student access to records policy.
SPIE retains personal information for 30 years. When personal information is no longer necessary for SPIE business functions, and it is lawful to do so, SPIE will destroy the information.
Complaints or concerns about SPIE’s management of personal information should be directed in writing (preferably by using the complaints and appeals form
available on the website) to: Please complete this form and submit to:
Level 1/65 York St
Sydney NSW 2000
Scan and email to:
SPIE will respond in writing within 10 business days. Complaints received by SPIE will be managed in accordance with the Complaints and Appeals Policy.